GDPR Compliant Online Stores

In order for your Online Store to be GDPR compliant, you need to obtain consent to process your customers’ personal data. Prepare a clear Privacy Policy specifying why you collect personal data, explaining what data is retained, and offering a right to withdraw consent. See our tutorial: How to add a Privacy Policy and Terms of Service for more information on how to do this.

To require your customers accept your terms of service before checkout, enable the Show "I agree with Terms & Conditions" checkbox at checkout checkbox in your Online Store Control Panel > Settings > General > Legal Pages. This feature ensures all orders include a confirmation of consent. As it is impossible to place an order without agreeing to Terms and Conditions, the fact that an order is placed is a confirmation of consent.
 

Adding legal pages in your Online Store

Your Online Store allows to create the following legal pages:

  • Legal Info

  • Terms

  • Revocation Policy

  • Privacy Policy

  • Shipping/Payment Info

You can enable these pages in your Online Store Control Panel > Settings > General > Legal Pages.

Once the legal page is enabled, you can then click Edit to open the page's settings and content form.


You can specify any title to your page. If you already have a similar page on your website, you can add a link to that page here. The pages links will be automatically attached and shown at the bottom of each store page.

 

Getting links to legal pages

You can add links to your Online Store legal pages anywhere on your website. To get the links to legal pages do the following:

If you chose the option to display your legal pages on a separate URL:

  1. Enter your Online Store on your website and click on one of your products.

  2. Click Add to Bag.

  3.  Then, click Go to Check Out.

  4. Click on the link for Terms of Service.

  5. Get the URL from your address bar.

  6. Place this URL on your website.
     

If you chose the option to display your legal pages in a pop up the URL will be:

  • Privacy Policy: https://yourdomain.com/Online-Shop.php#!/~/pages/page=privacy-policy

  • Terms of Service: https://yourdomain.com/Online-Shop.php#!/~/pages/page=terms
     

What legal pages you need

The legal pages you need and the content they are to display depends on your business, and laws and regulations in your country. We recommend to look for professional lawyer advice regarding this.

Here are some examples of legal pages content:

Terms and Conditions:

You may decide to call this document “Terms and Conditions,” “Terms of Service” or “TOS”. This is a document that explains the rules for using your site/store. You may want to include the following items:

  • copyright for the material offered on the website and store pages, trademark,

  • ownership of the site,

  • requirements to use the store, e.g., whether the registration is required, etc.


Return policy:

This is a document specifying your terms for refunds and product returns.
 

Privacy Policy:

You need to let your customers know what information your store collects and how it will be used. Customers want to know if their personal data will be exposed in any way to 3rd parties, sold, or use for newsletters. By providing a clear explanation on this matter, you will be sure to avoid liability from your clients. This is also required by law in some countries, for example, by the GDPR in Europe. The Privacy Policy clarifies what information is collected through your website and store. This may include:

  • use of cookies,

  • how you process personal information like email, address, name, etc.

  • whether you distribute this information to any 3rd party and if so what for, etc.
     

Shipping/Payment Info:

The shipping info page explains your delivery policy and may include the following information:

  • what items are allowed for shipment,

  • to what regions you deliver your goods,

  • terms of delivery,

  • estimated shipping,

  • how to handle returns.

The payment info page should cover all possible questions about payment methods in your store.

There are number of online tools for generating various templates for Privacy Policies, and Terms of Service. You can check these services to get the content for your legal pages that would be streamlined and up to date. For example, https://termsfeed.com, http://www.iubenda.com. Please remember to check it with professional lawyers before adding the legal pages to your store.
 

Requiring customers to agree to the store terms before checkout:

In your Online Store you can require your customers to accept terms of service before checkout. To achieve this simply enable the Show “I agree with Terms & Conditions” checkbox at checkout in your Online Store Control Panel > Settings > General > Legal Pages.

On checkout your customers will see a checkbox and a link to Terms and Conditions and will have to agree to these in order to proceed. As it is impossible to place an order without agreeing to Terms and Conditions, the fact that an order is placed is a confirmation of consent.